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** COVID-19 UPDATE **
As from Thursday 5th November 2020, we are are operating a strict appointment-only system for visitors to our office. This is because – aligned to the most recent Government guidelines - most of our staff will be working from home; so if a customer were to come without an appointment, there may be no-one here to see to them.
If you wish to make an appointment to come into the office, please call 01904 631622. When you arrive at our office, you will need to adhere to the following protocol;
- on arrival, customers must use the entrance intercom to announce their arrival or call the telephone number displayed on the office door
- a staff member will unlock the door - note, we can only allow one customer in the office at any one time.
- customers will have their temperature checked.
- Illingworths will ask customers to use a supplied hand sanitiser gel.
- customers must stay in a designated "customer zone" (away from office work stations).
- preferred payment methods are debit/credit cards or cheque.
- customers must wear a face mask/ covering. If necessary, these will be supplied on entry and wearing will be compulsory.
We thank you in advance for your co-operation and for helping us to adhere to the Government's guidelines. The safety of our clients and staff is paramount.
We thank you in advance for your co-operation and for helping us to adhere to the Government's social distancing guidelines. The safety of our clients and staff is paramount.
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At Illingworths, our highest priority has always been to provide our clients with excellent customer service. This has been our philosophy since our office opened in 1973.
WE ARE STILL OPEN FOR BUSINESS. However, aligned to Government guidelines - we have taken the decision to ask our customers not to visit the office in person for the foreseeable future.
Due to the unprecedented current social situation, with an increase in self-isolation, we may not be able to operate quite as quickly as normal. We have put in place contingency measures, so that we will be available to speak with you on the telephone or through electronic communication.
You can continue to telephone us on
01904 631 622 for general insurance queries, or
01904 464 800 for financial services
We ask our customers not to visit our office and to arrange insurance payments either by card over the phone or by electronic bank transfer, in order to help prevent further spread of the Coronavirus.
We will remain available on our emails below and if you have a general enquiry, please send this through to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be in touch as quickly as possible. In addition, our general insurance teams are available to chat online through Skype.
Personal Lines
Colin Matthews – This email address is being protected from spambots. You need JavaScript enabled to view it.
Stuart McIntyre – This email address is being protected from spambots. You need JavaScript enabled to view it.
Sharon Atkins – This email address is being protected from spambots. You need JavaScript enabled to view it.
Donna Wise – This email address is being protected from spambots. You need JavaScript enabled to view it.
Anthony Scruton – This email address is being protected from spambots. You need JavaScript enabled to view it.
Commercial
Ian Brindle – This email address is being protected from spambots. You need JavaScript enabled to view it.
Darren Kelly – This email address is being protected from spambots. You need JavaScript enabled to view it.
Ann Hood – This email address is being protected from spambots. You need JavaScript enabled to view it.
Chris Midgley – This email address is being protected from spambots. You need JavaScript enabled to view it.
Life & Pensions
Gavin Pugh – This email address is being protected from spambots. You need JavaScript enabled to view it.
Ben Arnott – This email address is being protected from spambots. You need JavaScript enabled to view it.
Craig Howard – This email address is being protected from spambots. You need JavaScript enabled to view it.
Sharon Firth – This email address is being protected from spambots. You need JavaScript enabled to view it.
Sarah Rodgers – This email address is being protected from spambots. You need JavaScript enabled to view it.
We would respectfully ask customers to be understanding during this period and thank you in advance for your co-operation.
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Illingworths are proud to announce their partnership with FloodFlash to provide event-based flood insurance to businesses and landlords across Britain. This development means that insurance will be available to provide cover for businesses and landlords in York and surrounding areas that otherwise struggle to secure affordable policies due to their risk.
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You don’t have to look very far to find horror stories online of individuals having to shell out thousands of pounds to cover medical costs when abroad because their insurer won’t pay.
Read more: The lowdown on receiving medical treatment abroad
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